Packers Moves, Transport, Cargo, Car Shifting and Logistics FAQs

Frequently Asked Questions

Can I cancel my ride once it’s booked?

Yes, you can cancel the bike taxi in Gurgaon after the booking, but cancellation fees may be applied (depending on how early you cancel the ride).

Posted by: Ankit Tiwari

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27 September 2024

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What is the maximum distance limit?

You can book the bike taxi service in Gurgaon upto 60 Km. Please be very precise while selecting the pickup and drop-off points at the time of booking.

Posted by: Ankit Tiwari

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27 September 2024

1 Answer(s)

Can I add multiple pickup or delivery points at the time of booking?

No, you can’t add multiple pickup or delivery points but you can add or remove the number of parcels.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

Is there any package minimum or maximum weight limit?

Yes, there are certain parcel weight limitations that you can find on our terms and conditions page.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

How do I know if the courier has picked up/ delivered the parcel?

You will receive an instant text message, or email at the registered phone number or email address for pickup. Also, the recipient will get a text message to notify them about the same to be available for receiving the parcel.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

How early should I book a courier?

You can book your parcel delivery for at least 30 minutes in advance to pick up the parcel from Zone 1. One hour in case the pickup location falls in the travel Zone 2. And, more for further out of.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

What payment methods are accepted?

You can make payment in your preferred mode. Cash, Cards (debit/credit), digital wallets (Paytm, Google Pay), etc are accepted.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

Is my ride insured?

No, there is no pre-ride insurance but you might be given an option to add insurance.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

What is the waiting time?

The waiting time depends on the availability of the local bike riders. The average waiting time can be between 3-7 minutes. You will be notified once the rider confirms the booking.

Posted by: Ankit Tiwari

35 views

23 September 2024

1 Answer(s)